We collect, process and use personal data on a voluntary basis so that you are able to make use of the contact and promotional services. The provider of this website also creates logs with your IP address for technical purposes. All personal data will only be stored for as long as is necessary for this purpose. Retention periods under tax and commercial law are taken into account in this respect. This data shall not be passed on to third parties without your explicit consent.
It is your right to inquire at any time and free of charge about the personal data collected about you, its origin and processing purpose and to revoke your consent to the use of your personal data with effect for the future. You also have the right to request that your data be rectified, blocked or erased. This excludes data which is stored for compliance with legal obligations or which is required for orderly business transactions. Data is stored in a lock file for control purposes so that a data lock can be implemented at any time. We may also transfer your data to you or another entity at your request.
If ordered to do so by state bodies, we may, in individual cases, disclose information about such data to the extent necessary for the purposes of criminal prosecution, averting danger, fulfilling the statutory duties of the constitution protection authorities or the Militärischer Abschirmdienst or enforcing intellectual property rights.
You have the right to lodge a complaint with a supervisory authority or a competent body provided that you have a reason for objection.
For questions, requests for information, inquiries, complaints or criticism regarding our data protection policy, please contact the controller:
Hamburger Strasse 28
+49 2133 97901-0
+49 2133 97901-10
You can disable cookies from being saved on your hard drive by selecting "Do not accept cookies" in your browser settings. Please bear in mind that this may restrict the functionality of our services.
Our website uses matomo (formerly Piwik), an open source software for the statistical analysis of visitor accesses.matomo is operated by us without using cookies. A conclusion to a specific person is not possible because your IP address is anonymized immediately after processing and before storageing. The legal basis for the processing of personal data using cookies is art. 6 para. 1 lit. f GDPR. The use of matomo is for the purpose of improving the quality of our website and its content. Thereby we learn how the website is used and thus we can constantly optimize our offer.
Google Maps, reCAPTCHA
Our website uses plugins from the YouTube site powered by Google. The site is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube plug-in, a connection is established to YouTube's servers. This will tell the YouTube server which of our pages you have visited.
If you are logged in to your YouTube account, you allow YouTube to associate your surfing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.
Links to other websites
We may include links to other websites to provide you with quick access to further information. The respective providers of these websites are responsible for data protection. Information concerning their data protection policy can be found there.
Contact and participation confirmations
When you contact us via e-mail or using the contact form, we will store your e-mail address, your name and, if specified, your telephone number in order to answer your questions. The data will be used exclusively for correspondence with you and will not be shared outside the ROBUR. Participation confirmations are handled accordingly.
Newsletter / Info-Mail
We will send you Newsletters / Info-Mails at your request. To do so, we require your e-mail address and further confirmation from you in the form of an e-mail. We do this to check whether the e-mail address is correct and whether you are really interested in the information. We also do so to protect you from SPAM. You may also provide other data (e.g. your name) voluntarily if necessary. Your data will not be transferred to third parties and will only be used within ROBUR for newsletters/info mails. You can, of course, cancel your subscription at any time. The data stored about you for this purpose will then be erased within one month.
We use external service providers (see below) to send our newsletter/info mails.
These service providers also analyse the use of the newsletters and info mails in order to optimise the content. This involves transferring to the service providers various data related to the newsletters/info-mails (e.g: time at which the e-mail was opened, the use of links in the e-mail, IP address, browser, ...). This data is used purely for statistical purposes and cannot be associated with the reader. For more information about this, click on the links below for the individual companies.
We have entered into a data processing agreement with these companies. Details on data protection can be viewed at the individual companies using the links below.
Should you not consent to these companies analysing your data, you must unsubscribe from the newsletter or info mail using the link provided.
Shipping service provider Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin
Data protection: https://www.sendinblue.com/legal/privacypolicy/
Apps for mobile devices
Our apps available through Google Play and the Apple App Store, only transfer positions to the server of the customer's main application if configured. In addition, it is possible for users to acquire further personal data via the sensors of the mobile devices and to transfer them to the server of the main application (e. g. pictures or sound). Data from the customers installation are never transferred to us. For technical reasons, a cookie is set on the mobile device by the app. It is deleted when the device is used by another user.